General Questions

Why is it important to replace my air filter regularly?

Regularly replacing your air filter improves indoor air quality, enhances HVAC efficiency, and prolongs the lifespan of your HVAC system. Clean filters also help reduce allergens and pollutants, creating a healthier environment for you and your family.

How often should I replace my air filter?

The replacement frequency depends on the type of filter and your household conditions:

  • Standard filters: Every 1-3 months.
  • Homes with pets or allergies: Every 1-2 months.
  • High-efficiency filters (e.g., MERV 13): Every 3-6 months.

Check the manufacturer's recommendations for specific guidance.

How do I know what size filter I need?

You can find the filter size on the side of your existing filter, typically printed as Length x Width x Thickness (e.g., 16x25x1). If it’s not visible, consult your HVAC system’s user manual or measure the filter slot dimensions.

Products

What is the difference between MERV Ratings?

  • MERV 8: Captures dust, pollen, mold, and larger particles. Ideal for general residential use.
  • MERV 11: Captures smaller particles like pet dander and finer dust. A good choice for homes with pets or mild allergies.
  • MERV 13: Captures finer particles such as bacteria, smoke, and allergens. Recommended for homes with allergies, pets, or higher air quality needs.

What are MPR Ratings?

MPR (Microparticle Performance Rating) is a system developed by 3M to measure a filter's ability to capture airborne particles smaller than 1 micron. The higher the MPR rating, the better the filter is at trapping fine particles such as pollen, smoke, and bacteria. For example:

  • MPR 600: Basic filtration for dust and pollen.
  • MPR 1000-1200: Enhanced filtration for allergens and pet dander.
  • MPR 1500-1900: High-performance filtration for smoke, bacteria, and fine particles.
  • MPR 2200+: Maximum filtration for the smallest particles, often comparable to HEPA-level performance.

Are washable filters better than disposable ones?

Washable filters are eco-friendly and reusable, making them cost-effective in the long run. However, they may not filter air as effectively as high-efficiency disposable filters (e.g., MERV 11 or 13).

Do you offer filters for commercial or industrial use?

Yes! We provide high-efficiency filters suitable for commercial spaces and industrial applications. Contact us for custom orders or bulk pricing.

Subscription Service

How does the subscription service work?

Our subscription service delivers filters to your door on a schedule of your choice (e.g., every 1, 2, or 3 months). You’ll never forget to replace your filter again! Subscribers also enjoy exclusive discounts.

Can I change or cancel my subscription?

Absolutely! You can update your subscription frequency, change your filter size, or cancel anytime through your account dashboard.

Shipping and Returns

Do you offer free shipping?

Yes, we offer free shipping on orders over $50. For smaller orders, standard shipping rates apply.

What is your return policy?

Unused and unopened filters can be returned within 30 days of purchase for a full refund, though customers are responsible for return shipping costs.

How long does shipping take?

Orders are typically processed within 1-2 business days and delivered within 3-7 business days, depending on your location.


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